Service Design

Planning and organizing the components of a service in order to improve its quality and the interaction between service provider and customers.

Most organizations’ resources (time, budget, logistics) are spent on customer-facing outputs, while internal processes (including the experience of the organization’s employees) are overlooked. This disconnect triggers a common, widespread sentiment that one hand does not know what the other is doing.

Pinnacle helps organizations bridge service and organizational gaps through:

• Discovering conflicts between business models and services.
• Fostering tough conversations exposing weak links and misalignment of resources.
• Reducing redundancies and waste to conserve resources and improve efficiency.
• Forming relationships between service providers and their customers